- Job Type : Full Time
- Referral Bonus : 20000
- Salary Range : 15.00 L - 25.00 L
- : 3 Years - 7 Years
- You can chat for clarification.
As a Customer Success Engineers, your primary goal is to work with customers in identifying, resolving and preventing issues using. You would be an ideal candidate if you possess strong technical capability, communication and excellent customer service skills.
Responsibilities/Key Tasks: • Responsible for providing technical support to Company's customers/partners via phone and electronically for any technical issues they may be experiencing with Company's solutions. • Reproduce customer issues (environment and customisations) for analysis. Monitor customers’ systems and perform any action required by technical alert notifications. • Perform technical collaboration with engineering for further troubleshooting, bug fixes, or workaround as necessary. • Produce detailed technical user documentation of the issue and resolution, including details of the customer’s environment and any customisations. • Provide pre and post sales design and consulting services to Company's teams, customers and partners for various technologies and solutions • Plan: Building customer requirement document and business outcome plan • Design: Building high level and low-level design documents based on customer requirements • Ability to multitask and work independently when required, with little supervision or direction • Formulate action plans (technical and operational) for analysing and resolving reported issues. • Participate in solution development and publications for knowledge base. • Provide Quarterly Customer Review meetings, providing technical status and recommendations
|Job Role||Technical Support Engineer|
|Industry||IT-Software / Software Services|
|Functional Area||IT Software - Application Programming, Maintenance|