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Customer Success Engineer

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  • Job Type : Full Time
  • Referral Bonus : 20000
  • Salary Range : 15.00 L - 25.00 L
  • : 3 Years - 7 Years
  • You can chat for clarification.
Job Type : Full Time
Job Description

As a Customer Success Engineers, your primary goal is to work with customers in identifying, resolving and preventing issues using. You would be an ideal candidate if you possess strong technical capability, communication and excellent customer service skills.

Responsibilities/Key Tasks: • Responsible for providing technical support to Company's customers/partners via phone and electronically for any technical issues they may be experiencing with Company's solutions. • Reproduce customer issues (environment and customisations) for analysis. Monitor customers’ systems and perform any action required by technical alert notifications. • Perform technical collaboration with engineering for further troubleshooting, bug fixes, or workaround as necessary. • Produce detailed technical user documentation of the issue and resolution, including details of the customer’s environment and any customisations. • Provide pre and post sales design and consulting services to Company's teams, customers and partners for various technologies and solutions • Plan: Building customer requirement document and business outcome plan • Design: Building high level and low-level design documents based on customer requirements • Ability to multitask and work independently when required, with little supervision or direction • Formulate action plans (technical and operational) for analysing and resolving reported issues. • Participate in solution development and publications for knowledge base. • Provide Quarterly Customer Review meetings, providing technical status and recommendations

Requirements/Qualifications: • Bachelor’s or Master’s degree in Computer Science/Engineering • 3+ years of proven customer centric role • Leadership qualities to drive customer solutions and handle customer issues/escalations independently • Mandatory skill: Past working experience with Javascript, HTML, CSS • Excellent oral and written communication skills, presentation and social skills, and the ability to interface to senior levels of the customer organisation

Location Bangalore,
Job Role Technical Support Engineer
Industry IT-Software / Software Services
Functional Area IT Software - Application Programming, Maintenance
Key Skill

Javascript HTML CSS "Customer Service" "Technical Support" Troubleshooting "Bug Fixes" "Plan Building" "Design Building"