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Implementation Engineer

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  • Job Type : Full Time
  • Referral Bonus : 20000
  • Salary Range : 20.00 L - 25.00 L
  • : 2 Years - 5 Years
  • You can chat for clarification.
Job Type : Full Time
Job Description

- Interact with clients and respond to their tickets/queries related to the use of Company's platform  - Resolve problems reported by customers by analysing, simulating and fixing them.  - Track reported problems and generate the necessary reports, do root cause analysis, etc  - Interface with customers to resolve customer reported problems/bugs, etc remotely and when required, at the customer site.  - Take handover and carry out effective transition of projects from implementation to support  - Proactively work to take over new products into support and facilitate rapid engagement of support business  - Involve yourself progressively in the support framework development to enhance the support function and utilisation of available resources to enhance the value customers get from our products and solutions.  - Work closely with the development team to bring the product bugs and change requests into product enrichment propositions.  - Proactively look for opportunities to help customer utilise the features of the products.  - Provide call support to customers where a quick response to user queries is required  - Articulate the feedback received from users/customers to the team To Be Successful In This Role, You should have:  - Intermediate to Advanced knowledge of coding languages HTML CSS JAVASCRIPT, scripting and UI technologies. - Full stack javascript development background highly preferred.  - Strong technical knowledge and familiarity with online tools/products.  - Excellent verbal and written communication skills  - Strong problem solving skills and ability to translate the solution to the user in simple, crisp and professional emails.  
- BE/B.Tech degree required  - 2+ years of Previous experience should be in a product support environment in a product/internet company

Location Bangalore
Job Role Software Developer
Industry IT-Software / Software Services
Functional Area IT Software - Application Programming, Maintenance
Key Skill

JavaScript html css support implementation Full stack